Repower AG, an innovative energy company from Graubünden, regularly faces complex challenges. The company is known for its solution-orientated approach and innovative spirit, which is also reflected in its HR processes.
Industry
Energy
Employees
500
Client since
2014
Region
German-speaking Switzerland
National
Services
Software
Initial situation
Repower's HR department needed to find ways to better integrate its diverse and geographically dispersed teams into its digitalised HR processes.
The challenge was to ensure efficient accessibility and at the same time integrate the teams into the new, digitalised working day. In this context, the HR chatbot "Sophie" was considered and after a short discovery phase, the plan for the introduction of "Sophie" was finalised.
Solution
While around ten potential processes for "Sophie" were discussed in the creative part of the discovery phase, the decision was made in favour of two processes in the first implementation phase: the actual appointment, which enables team leaders to assess the theoretical knowledge learnt by employees in practice, and a birthday reminder. The chatbot accesses the existing system and is available to all employees via the Microsoft Teams App Store. Following the successful launch in June 2020, Repower planned to gradually expand further processes.
Project
The project was realised as part of an agile co-creation between Repower, HR Campus and the software partner rhyno solutions. The process started with a concept workshop in December 2019, in which the requirements and initial use cases were developed in detail. The agile methodology made it possible to react flexibly to challenges and make rapid progress. The two selected processes were implemented, intensively tested and optimised in May and June 2020.
The close collaboration between HR and IT was particularly valuable to ensure that "Sophie" was seamlessly integrated into existing systems such as Microsoft Teams. Following the successful go live in June 2020, the focus was on user-friendliness and employee acceptance. Thanks to the positive feedback and the time saved, Repower planned to integrate further HR processes into the chatbot.